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BSEM 2023 – Evaluasi Channel Layanan Perbankan
Banking Service Excellence Monitoring
  • 01-September-2023

BSEM 2023 – Evaluasi Channel Layanan Perbankan

Mengukur customer experience sangat penting bagi b...

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20th BSEA dan 27th BSEM: Peningkatan Kualitas Layanan Perbankan
Banking Service Excellence Monitoring
  • 05-July-2023

20th BSEA dan 27th BSEM: Peningkatan Kualitas Laya...

Tahun 2023, tahun ke-20 pelaksanaan Bank Service E...

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BSEM 2023 - Digital Banking: Navigating the Digital Era and Comparing Service Experiences with Conventional Banks
Banking Service Excellence Monitoring
  • 13-January-2024

BSEM 2023 - Digital Banking: Navigating the Digita...

Peta kinerja bank digital dan bank konvensional da...

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Chatbot Revolution: Transforming Indonesian Banking with AI-Powered Assistants
Syndicated Study
  • 08-October-2020

Chatbot Revolution: Transforming Indonesian Bankin...

AI-powered chatbots are transforming the Indonesia...

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Digital Banking Evolution: Simplifying Account Opening with Technology
Syndicated Study
  • 08-October-2020

Digital Banking Evolution: Simplifying Account Ope...

Banks are embracing digital transformation, includ...

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Digital Banking Competition Heats Up: BNI, BCA, and BRI Lead the Race in Transforming Customer Experience
Syndicated Study
  • 08-October-2020

Digital Banking Competition Heats Up: BNI, BCA, an...

COVID-19 accelerated adoption, prompting banks to ...

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Omnibus Survey
Customized Study
  • 28-July-2020

Omnibus Survey

What is Omnibus Survey?

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BSEM
Syndicated Study
  • 21-July-2020

BSEM

Measurement of Service Quality of 19 Banks

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BSEM 2023 – Key Aspects Within BSEM's Contact Center Evaluation
Banking Service Excellence Monitoring
  • 08-December-2023

BSEM 2023 – Key Aspects Within BSEM's Contact Ce...

Transformasi digital di dunia perbankan semakin te...

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Soho Pancoran, Tower Splendor

19th Floor, Unit 15,16,17

Jl. Let Jend MT Haryono Kav 2-3

Jakarta Selatan 12810


Contact Us


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