Indonesian Best Bank:
in Service Excellence
Discover the exceptional banks honored with the Bank Service Excellence Award (BSEA). Join us in celebrating the achievements of these remarkable banks in delivering excellence to their customers.
The team behind the data
MRI, the research team behind the Bank Service Excellence Monitor (BSEM), conducts comprehensive evaluations to identify top-performing banks. With their expertise, MRI ensures the integrity and accuracy of the award process, setting the benchmark for excellence in banking.
Infobank as media partner
Our valued media partner, Infobank, has played a pivotal role in the success of the Bank Service Excellence Award (BSEA). With their expertise and support, we have been able to recognize and celebrate exceptional banks and their commitment to outstanding customer service.
Indonesian Best Conventional Banks
in Service Excellence 2023
1st Commonwealth Bank
2nd Bank Negara Indonesia
3rd Bank Mandiri
Indonesian Best Regional Development Banks
in Service Excellence 2023
1st Bank Sumsel Babel
2nd Bank DKI
3rd Bank Kalsel
Indonesian Best Sharia (BUS) Banks
in Service Excellence 2023
1st Bank Syariah Indonesia
2nd BCA Syariah
Indonesian Best Sharia (UUS) Banks
in Service Excellence 2023
1st PermataBank Syariah
2nd BTN Syariah
Indonesian Best Digital Banks
in Service Excellence 2023
1st SeaBank
2nd Bank Neo Commerce
Indonesian Best Banks with Digital Services
in Service Excellence 2023
1st Line Bank by Hana Bank
Photos from the BSEA event
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