The team behind the data

MRI, the research team behind the Bank Service Excellence Monitor (BSEM), conducts comprehensive evaluations to identify top-performing banks. With their expertise, MRI ensures the integrity and accuracy of the award process, setting the benchmark for excellence in banking.

Infobank as media partner

Our valued media partner, Infobank, has played a pivotal role in the success of the Bank Service Excellence Award (BSEA). With their expertise and support, we have been able to recognize and celebrate exceptional banks and their commitment to outstanding customer service.