Upcoming Event

Recent Article

Discover research-based insights


BSEM 2023 – Kategori Digital Channel

31-October | Perkembangan teknologi mempermudah akses layanan keuangan dan menciptakan solusi perbankan yang lebih canggih. Persaingan antara bank tradisional dan fintech mendorong inovasi untuk menarik generasi muda. Inovasi digital diharapkan meningkatkan efisiensi, pengalaman pelanggan, dan pangsa pasar bank.


BSEM 2023 – Evaluated Channels

01-September | Mengukur customer experience sangat penting bagi bank karena dapat memberikan gambaran mengenai bagaimana nasabah berinteraksi dengan setiap touchpoint layanan


20th BSEA 27th BSEM

05-July | Tahun 2023, tahun ke-20 pelaksanaan Bank Service Excellence Award sekaligus merupakan tahun ke-27 pengukuran kualitas layanan BSEM


Bank Service Excellence Monitor 2020 – Walk In Channel (Conventional Banks)

19-March | -


SEE MORE ARTICLES


See our activities

Watch what we do










Our Methodologies

We conduct comprehensive quantitative and qualitative analyses to gain valuable
insights and provide a holistic understanding across various industries.


Card image cap

Card image cap

Card image cap



EXPLORE METHODOLOGIES



Our Trusted Clients

Drive your business forward
with strategic decision-making

Connect with our consultants to discuss about your project

or email mri@mri-research-ind.com