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BSEM 2023 – Evaluated Channels

01-September | Mengukur customer experience sangat penting bagi bank karena dapat memberikan gambaran mengenai bagaimana nasabah berinteraksi dengan setiap touchpoint layanan

20th BSEA 27th BSEM

05-July | Tahun 2023, tahun ke-20 pelaksanaan Bank Service Excellence Award sekaligus merupakan tahun ke-27 pengukuran kualitas layanan BSEM

Bank Service Excellence Monitor 2020 – Walk In Channel (Conventional Banks)

19-March | -

Digital Banking Competition Heats Up: BNI, BCA, and BRI Lead the Race in Transforming Customer Experience

08-October | COVID-19 accelerated adoption, prompting banks to enhance their digital banking transformation. Mobile and internet banking will replace branches for transactions, favored by tech-savvy millennials.


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