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Mengapa Nasabah Membutuhkan Lebih dari Sekadar Aplikasi Canggih?
CX Insights
  • 01-March-2026

Mengapa Nasabah Membutuhkan Lebih dari Sekadar Apl...

Di tengah maraknya aplikasi perbankan digital, ren...

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Transformasi Perbankan Digital 2025: Mengapa Customer Experience Lintas Generasi Menjadi Penentu Loyalitas dan Growth Paradox
CX Insights
  • 10-December-2025

Transformasi Perbankan Digital 2025: Mengapa Custo...

Perbankan digital terus tumbuh, tapi customer expe...

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Insight dari Nasabah Consumer Banking Melalui Media Sosial
Consumer View
  • 01-December-2025

Insight dari Nasabah Consumer Banking Melalui Medi...

Analisis VoC menunjukkan bahwa keputusan nasabah c...

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6 Tahapan Bank Service Excellence Monitor (BSEM)
Banking Service Excellence Monitoring
  • 11-September-2025

6 Tahapan Bank Service Excellence Monitor (BSEM)

Dengan 18 touchpoints dan 1500+ best practices, BS...

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Customer-Centricity: Strategi Efektif untuk Meningkatkan Kepuasan & Loyalitas di Perbankan & Asuransi Kendaraan
Satisfaction, Loyalty And Engagement (SLE)
  • 01-January-2025

Customer-Centricity: Strategi Efektif untuk Mening...

MRI telah melakukan survei yang mengukur indeks SL...

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BSEM 2024: Mengukur dan Meningkatkan Customer Experience Perbankan Indonesia
Banking Service Excellence Monitoring
  • 01-August-2024

BSEM 2024: Mengukur dan Meningkatkan Customer Expe...

Dengan 18 touchpoints dan 1500+ best practices, BS...

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Bagaimana Pengukuran Bank service Excellence Monitor 2024 Dilakukan?
Banking Service Excellence Monitoring
  • 01-May-2024

Bagaimana Pengukuran Bank service Excellence Monit...

Studi BSEM 2024 oleh MRI mengungkapkan pentingnya ...

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BSEM 2023 – Service Experience of Conventional and Digital Bank on E-banking Channels
Banking Service Excellence Monitoring
  • 20-February-2024

BSEM 2023 – Service Experience of Conventional a...

Perbandingan berbagai aspek yang mempengaruhi peng...

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BSEM 2023 - Digital Banking: Navigating the Digital Era and Comparing Service Experiences with Conventional Banks
Banking Service Excellence Monitoring
  • 13-January-2024

BSEM 2023 - Digital Banking: Navigating the Digita...

Peta kinerja bank digital dan bank konvensional da...

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Soho Pancoran, Tower Splendor

19th Floor, Unit 15,16,17

Jl. Let Jend MT Haryono Kav 2-3

Jakarta Selatan 12810


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