Syndicated Study

Digital Banking Evolution: Simplifying Account Opening with Technology

Banks are embracing digital transformation, including digital account opening. Through applications, websites, and digital branches, customers can open accounts conveniently and quickly. BCA leads in application-based account opening, Bank Permata excels in website account opening, and BCA is at the forefront of digital branches.

MRI Team

08 Oct 2020 · 3 min read

Syndicated Study

Digital Banking Competition Heats Up: BNI, BCA, and BRI Lead the Race in Transforming Customer Experience

COVID-19 accelerated adoption, prompting banks to enhance their digital banking transformation. Mobile and internet banking will replace branches for transactions, favored by tech-savvy millennials.

MRI Team

08 Oct 2020 · 3 min read

Customized Study

Omnibus Survey

What is Omnibus Survey?

MRI Team

28 Jul 2020 · 1 min read

Syndicated Study

BSEM

Measurement of Service Quality of 19 Banks

MRI Team

21 Jul 2020 · 2 min read

Syndicated Study

SLE Core Study

What is SLE Core Study?

MRI Team

21 Jul 2020 · 1 min read

Consumer View

Penerapan Hukum dalam Pandangan Masyarakat Indonesia

Masyarakat menilai keteraturan dan keamanan sudah cukup baik, namun keadilan hukum masih timpang dan butuh konsistensi nyata.

MRI Team

01 Dec 2014 · 6 min read

Consumer View

Segmentasi Nasabah

Hasil-hasil riset perbankan menunjukkan, baru sekitar satu dari tiga masyarakat perkotaan yang menjadi nasabah suatu bank. Penetrasi bank di segmen besar masyarakat traditional popular dan urban working class rendah.

MRI Team

01 Jun 2014 · 5 min read

Consumer View

Mengapa Nasabah Menutup Rekening?

Salah satu kunci untuk menguatkan loyalitas nasabah terhadap bank ialah kemudahan akses layanan. Berbagai riset membuktikan bahwa nasabah menjadi loyal karena kebutuhan mendasar mereka terpenuhi oleh bank.

MRI Team

01 Mar 2014 · 5 min read

Consumer View

Emosi dan Kepuasan

Meminimalkan pengalaman emosi negatif nasabah penting dilakukan karena paling tidak akan menjaga tingkat kepuasan mereka. Strategi service excellence seyogianya menekan tingkat pengalaman negatif hingga tingkat ideal “nol”.

MRI Team

01 Feb 2014 · 3 min read