Mr. Harry Puspito (President Director)

Harry has a Master Degree in Applied Science from the School of Food Technology, University of New South Wales, Sydney, Australia. His bachelor degree is from the Faculty of Agriculture, Unibraw, Malang.

Harry has a vast experience in conducting business and social research - in design, execution, analysis, presenting and reporting research findings - more in quantitative but also in qualitative research.

In applications his experience covers research in usage, attitude and image study, product development, positioning, segmentation, pricing, advertising, promotion, customer satisfaction & loyalty, and mystery shopping. Regarding the subjects, he has done works on consumer goods, pharmaceutical, finance, retailing, automotive, electronics, telecommunication, fashion, agro-chemicals, fruit, industrial products, chemicals, etc.

Mrs. Ermina Yuliarti (Managing Director)

Ermina is graduated from Agribusiness IPB on 1986, and has a master degree on human resources from LPPM.

During her work in marketing research, Ermina has done varieties of research, both quantitative and qualitative. Most of her later works are in banking sector, doing many banking research, with strong foothold on service quality survey using mystery shopping. In financial industry she is one of the initiators of Service Excellence Award in Banking Industry in Indonesia.

MRI is a member of MSPA (Mystery Shopping Providers Association) Asia Pacific and Ermina has been a member of the Board since 2007.

Mrs. Doktrina (Ina) Tehupeiory (Operation Director)

She is in charge of all operation aspects of research from 1996. In data collection she leads the team of field supervisors, team leaders and over 3000 mystery shoppers and interviewers covering over 100 cities of Indonesia.

She leads the development of the system in data collection and preparation ready for further processing. In addition, Ina's role is also to ensure that MRI delivers high quality deliverables to clients (Quality Assurance).

Previously she worked for a bank supporting the operation, human resource, credit and system development for 10 years.


  • Head Office: Soho Pancoran, Tower Splendor 19th Floor, Unit 15,16,17.
    Jl. Let.Jend. MT.Haryono kav 2-3
    Jakarta Selatan 12810
  • Operation Division : Jl. Tebet Raya 11C-D
    Jakarta 12810
  • Email:
  • Website:
  • Telp :
    +62-21 501 016 55 (Hunting) (Head Office)
    +62-21 831-4041 (Hunting) (Operation Division)
  • Fax :
    +62-21 8370-8768 (Head Office)
    +62-21 835-0114 (Operation Division)